Support

[vc_row][vc_column width=”1/1″][trx_section box=”yes” dedicated=”no” scroll=”no” bottom=”small”][trx_title type=”2″ top=”large” style=”underline” bottom=”mini” align=”center”]Support Policy[/trx_title][trx_columns count=”2″][trx_column_item][trx_list style=”ul”][trx_list_item]To get a pre-purchase advice, you may post in the theme’s forum[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]To get a response more promptly, you are recommended to use our Ticket-system[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][/trx_list][/trx_column_item][trx_column_item][trx_list style=”ul”][trx_list_item]Please, note! We do not support queries if you do not have a purchase code.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Item support does not include:[/trx_list_item][vc_column_text]
  • Customization and installation services
  • Support for third party software and plug-ins
[/vc_column_text][trx_br clear=”both”][trx_br clear=”both”][/trx_list][/trx_column_item][/trx_columns][/trx_section][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][trx_section box=”yes” dedicated=”no” scroll=”no” bg_color=”#f5f7f9″][trx_title type=”2″ style=”underline” align=”center” top=”big”]How to use our Support System[/trx_title][trx_content line_height=”30″ size=”18″ align=”center” bottom=”middle”][vc_column_text] ThemeRex technical support is always there to assist their users
with all their technical questions regarding ThemeRex products.[/vc_column_text][/trx_content][trx_columns count=”2″ bottom=”middle”][trx_column_item align=”center”][trx_image url=”http://quicksale.themerex.net/wp-content/uploads/2015/02/support_1.png” link=”off” shape=”square” increment=”no”][/trx_column_item][trx_column_item][trx_list style=”ol”][trx_list_item]In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Or you may simply use this link themerex.ticksy.com[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Enter your purchase key and register in the system[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]To avoid confusing, please use for Support System your own ThemeForest login[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Fill out the ticket form[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][/trx_list][/trx_column_item][/trx_columns][/trx_section][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][trx_section box=”yes” dedicated=”no” scroll=”no”][trx_title type=”2″ style=”underline” align=”center” top=”big”]How to find a Purchase key[/trx_title][trx_columns count=”2″][trx_column_item align=”center”][trx_image url=”http://quicksale.themerex.net/wp-content/uploads/2015/02/support_2.png” link=”off” shape=”square” increment=”no”][/trx_column_item][trx_column_item][trx_list style=”ol” top=”small”][trx_list_item]Open the ‘downloads’ tab in your account[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Find our theme in the list of products[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][/trx_list][/trx_column_item][/trx_columns][trx_columns autoheight=”no” indentation=”no” count=”3″ top=”small” bottom=”big”][trx_column_item][trx_block dedicated=”no” scroll=”no” right=”1″ left=”1″][trx_button curve=”no” type=”square” style=”accent_1″ size=”banner” fullsize=”yes” align=”left” link=”http://themerex.ticksy.com” popup=”no”]Create Ticket[/trx_button][/trx_block][/trx_column_item][trx_column_item][trx_block dedicated=”no” scroll=”no” right=”1″ left=”1″][trx_button curve=”no” type=”square” style=”accent_1″ size=”banner” fullsize=”yes” align=”left” link=”#” popup=”no”]Theme Forum[/trx_button][/trx_block][/trx_column_item][trx_column_item][trx_block dedicated=”no” scroll=”no” right=”1″ left=”1″][trx_button curve=”no” type=”square” style=”accent_1″ size=”banner” fullsize=”yes” align=”left” link=”http://quicksale.themerex.net/doc” popup=”no”]Theme Documentation[/trx_button][/trx_block][/trx_column_item][/trx_columns][/trx_section][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][trx_section bg_color=”#f5f7f9″ box=”yes” dedicated=”no” scroll=”no”][trx_title type=”2″ style=”underline” align=”center” top=”big”]Support Team[/trx_title][trx_content line_height=”30″ size=”18″ align=”center” bottom=”middle”][vc_column_text] We create our themes with a thought of our customers, therefore
our team works hard to provide you best technical support in the world.[/vc_column_text][/trx_content][trx_team count=”3″ bottom=”large”][trx_team_item name=”Amanda Doe” link=”#” position=”Developer” photo=”http://quicksale.themerex.net/wp-content/uploads/2015/03/t2.jpg” socials=”twitter=https://twitter.com/Theme_REX|gplus=https://plus.google.com/102189073109602153696|facebook=https://www.facebook.com/themerex”][/trx_team_item][trx_team_item name=”Natalia Sitam” position=”Designer” photo=”http://quicksale.themerex.net/wp-content/uploads/2015/03/t4.jpg” socials=”twitter=https://twitter.com/Theme_REX|gplus=https://plus.google.com/102189073109602153696|facebook=https://www.facebook.com/themerex”][/trx_team_item][trx_team_item name=”John Smith” position=”Programmer” photo=”http://quicksale.themerex.net/wp-content/uploads/2015/03/t1.jpg” socials=”twitter=https://twitter.com/Theme_REX|gplus=https://plus.google.com/102189073109602153696|facebook=https://www.facebook.com/themerex”][/trx_team_item][/trx_team][/trx_section][/vc_column][/vc_row]

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